If you contact us with an enquiry or complaint, it is our policy to reply promptly as soon as we receive your email or phone call and have had an opportunity to check any issues with our suppliers or delivery companies.
If we are unable to give a complete answer or resolution, we will tell you:
| What we are trying to accomplish |
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| Why we have been unable, as yet, to rectify the problem or answer your enquiry |
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| When we expect to resolve the problem/enquiry |
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